Toby Bost the CEO of O’Neills Clothing was shocked when he encountered an employee named Jesus in one of his stores. Jesus didn’t win any points by saying the clothes were clothes a five-year old would wear. He won even fewer points by telling his boss, who was disguised as Frederick that he knew where to score some weed. Jesus even went so far as to ask Frederick if he ever thought about opening a pot dispensary. He also revealed he took drugs before going to work to make it through the workday. Bost said in a film snippet that he was worried that Jesus might offer other employees or customers some weed. Surprisingly he didn’t fire him on the spot, but I wouldn’t have blamed him if he had.
Bost then meets the polar opposite of Jesus at the print shop. Jorge loves his job and is patient with Frederick as he shows him to make T-shirts. However, Jorge has a sad back story as he talks to Frederick on a break. He asks Frederick if his children are healthy, then tells about his child having a rare disease and telling about how the child is being fed by a tube.
Won’t go into details about the other employees he encounters, since these were the two most interesting employees to me.
Jesus, Jorge and the other employees featured on the program are sent to meet with someone about how Frederick did on the job. They are really there to meet Toby Bost the CEO of O’Neill Clothing, who reveals his true identity to them. It was not a fun meeting for Jesus, as Bost tells him how disappointed he was in his behavior at the store and mentioned that about the weed and pot dispensary. Jesus asks if he is fired, but Bost says he is not fired but will have to undergo a training program to learn how to treat customers and fellow workers with respect. Jesus thanks Bost for the second chance and at the end of the show it is mentioned that he may even stop smoking.
The meeting with Jorge went much better as Bost thanked him for his company loyalty and then offered a large sum of money to help with the medical expenses of Jorge’s sick child. This is when the show really connects with the audience, when you see someone who did their job the right way be rewarded.
Rick Silva the CEO of Checkers and Rallys fast food restaurants went undercover as Alex Garcia in an episode of Undercover Boss. He learned that almost none of the staff had been trained for their jobs. He took particular interest in a worker named Todd who worked hard, but was constantly being hounded by the general manager. Todd needed the job to help support his mom and was trying to go to culinary school to be a chef.
The behavior of the general manager upset Alex enough to talk to him in the parking lot, about how he treated his employees. The general manager named Stevens said he had to yell at them, for them to pay any attention to him. Alex finds out during the conversation that Stevens was thrust into the general manager’s position after completing only three weeks of the six weeks training course. He reveals to Stevens that he is the CEO of Checkers, so he lost his secret identity as Alex to correct the situation.
Alex then apologized to Stevens for not providing more training before he was promoted to the general manager position. Alex tells Stevens that he is closing down the store immediately. He then reassures the employees that they still have their jobs and apologizes to them for not making sure they had been trained properly. He then tells the employees that he is going to have several general managers in the store next day, to train the employees and to get the restaurant back on track.
When Todd goes to meet the boss after Alex has returned to being Rick Silva again he is not shocked since he already knew Alex was really Rick the CEO. Silva tells Todd how much he appreciated him as a worker then tells him he is giving him $15,000 to go to culinary school and to help his mother.
These two episodes of Undercover Boss made me realize how good this show is. It shows how CEO’s don’t have a clue, as to what is happening at their stores and how inept they are at doing the work of the employees. It also shows how CEO’s can be compassionate, when they learn about their employees struggling to pay their bills.
This show is reality television at its best. There is more real emotion in the last 15 or 20 minutes of this show, when the CEO’s reveal themselves and help their workers financially, than most reality shows have in an hour.
This article tells more about the Checkers episode and has photos of the show:
Nostalgia and Now 